Travel DMC is operated and maintained by Extraordinary Expeditions Ltd. Tanzania Safari is a trading name of Extraordinary Expeditions Ltd.
Your rights under this agreement are set out below.
a) Where we are an agent.
i. Where we act as agents, the invoice will say “we act as agents for..." and then the name of the company with whom you are making a contract. Your contract is with that company and subject to their terms and conditions, a copy of which can be obtained from ourselves.
ii. Where we are acting as an agent, and the commission received by us from the supplier is insufficient to cover costs, a booking fee will have been included in the price quoted. Where an outstanding balance is not received by the due date, we reserve the right to charge a fee to cover the costs of additional administration, credit control and postage that is incurred. If you have any special requests, please inform us as soon as possible in writing. We will pass on such requests to the principal but neither we, nor they can guarantee to meet any such requests. Further, we regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as standard bookings. In the event of a cancellation/ amendment by you, the principal will apply cancellation charges/ amendment fees in accordance with their booking conditions. In addition we will apply a charge to cover our losses in advertising, administering and then altering/ cancelling the booking. The relevant charge will be quoted to you when notifying us of a cancellation/ amendment.
iii. Complaint procedure. Whilst as stated, we are not liable in any way for failing to perform or improper performance of the contract, we will do our best to help you resolve any complaint you might have against the principal.
b) Where your contract is with us.
When we act as a principal the relevant invoice will state that your contract is with Pure Zanzibar Ltd. In that case, the following booking conditions will apply.
Your contract is with Extraordinary Expeditions Ltd. We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with Extraordinary Expeditions Ltd is subject to these terms and conditions from which no person has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.
Extraordinary Expeditions Ltd do not offer package holidays but will create a tailor made holiday to suit your personal needs. A binding contract comes into existence between us when: (a) We receive a deposit, the amount of deposit required will be dependent on the components you have selected, or (b) When we receive full payment of the holiday when the booking is made less than 10 weeks before your departure date. No contract will exist between the parties until such monies have been received. We require full payment to be made for your holiday 10 weeks prior to the departure date. If full payment is not received 10 weeks prior to the departure date, we reserve the right to cancel your holiday and apply the cancellation charges set out in paragraph 5. Cancellation will be without penalty to us and we will have no further liability to you. The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions. If you accept our quote in respect of your holiday you must make a payment of the deposit amount immediately. A delay in acceptance of the quote may result in a variation of the holiday price and/or availability of all or component pieces. Where the proposed departure date is within 10 weeks of the quote being given, we require full payment at the time of your acceptance of the quote. Please note that it is often necessary to make bookings on a request basis. In this instance, you will be informed at the time of booking before a deposit is taken. Extraordinary Expeditions Ltd. accepts no liability if the property, service, or item requested is unavailable; however, we will offer an alternative or full refund for the unavailable component of the holiday.
If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Please carefully read your confirmation invoice, tickets,,, and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 14 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation, the deposit and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted price as follows:
Period before departure when we receive your written cancellation and cancellation charge per person canceling.
Additionally, some itineraries or components may become non-refundable as soon as they are purchased. In these circumstances, we will inform you at the time of booking and will have no liability to refund these items. If the reason for cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Please note that if we have issued your international airline tickets and you choose to cancel them, then we will not be able to refund you any money for these tickets.
The price of your itinerary will be based on known costs and exchange rates prevailing at the date of issue of the itinerary. At any time before a full payment of your holiday has been made,,, Extraordinary Expeditions Ltd. reserves the right to levy a surcharge where costs or exchange rates have changed since the date of the itinerary. PZ will absorb amounts up to 2% of the total holiday price and surcharge any amount greater than 2%. Should the surcharge exceed 10% of the total holiday price you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the applicable price at the time of booking.
Other matters influencing a surcharge would include, but are not limited to, increases in transportation costs e.g. fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes; or embarkation or disembarkation fees at ports or airports.
If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing. Every change is subject to a fee of £50 per person per occasion that a change is made. We cannot make alterations to your itinerary within 10 weeks of departure and any such request will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 5.
We reserve the right, under any circumstances, to cancel your holiday for any reason at any time before full payment has been received. While we always endeavor to avoid changes and flight cancellations, we must reserve the right to do so. In these circumstances, we will return to you all the money paid or offer an alternative holiday of a comparable standard. We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel. We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these booking conditions, force majeure means any event that we or the supplier of services in question could not, even with all due care, foresee or avoid. Such events are likely to include war, threat of war, civil strife, riot, civil disorder or unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, closure, congestion of airports or ports, adverse weather conditions, and all similar events outside our control. In circumstances amounting to force majeure, we will not refund any money to you although if we can recover any money from our suppliers, we will refund it to you and additionally, we will offer to carry forward your booking to another time or destination.
It is unlikely that we will have to make any changes to your holiday, although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of them in writing at the earliest possible date. When a major change is necessary, such as the alteration of your outward or return flights by more than 12 hours or a change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure, you will have the choice of accepting the new arrangements, taking another holiday with us or canceling your holiday and receiving a full refund of all monies paid. Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above-mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel or if the change is a minor one.
A minor change is a change that, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant effect on your confirmed holiday. No compensation is payable for children aged 2 and under. Please note that we cannot accept any liability for any damage, loss, expense, or other sums of any description, which include:
On the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any sums that relate to any business losses.
PZ accepts responsibility for ensuring your holiday is supplied as described prior to your departure and the services provided will reach a reasonable local standard; however, we draw your attention to paragraph 12. Please note that we cannot accept responsibility for any services that do not form part of our contract. This includes for example, any additional services or facilities that your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
The information contained in our brochure and website is correct to the best of our knowledge at the time.
We would remind customers that the infrastructure in developing countries may not be up to the same standard as the UK. Some resorts may experience an occasional power cut or water shortage.
Please note that we will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost, or other sum or claim of any description whatsoever that results from any of the following:
In addition, we will not be responsible if you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, if any problems you suffered did not arise from any breach of our contract, if they were caused by another fault of ourselves, our suppliers, or agents, or if any losses, expenses, costs, or other sums you have suffered relate to any business. We accept responsibility for the negligent acts of our employees, agents, and direct suppliers that result in death, injury, or illness. Our liability shall be limited to 100% of the holiday price for any claim other than those involving injury or death arising from our negligence. Our suppliers, such as accommodation or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other suppliers liability to you. You can get copies of such conditions from any offices of the relevant suppliers. If you or any member of your party is killed, injured, or becomes ill as a result of transport by aircraft, ship, train, or coach, the amount of compensation we will pay is limited in line with the Warsaw Convention, the Athens Convention, the Berne Convention, and the Geneva Convention. You should also note that these conditions may limit or remove the carrier’s liability to you and the amount the carrier has to pay you. You should also note the carrier will rely upon its conditions of carriage, which may limit or remove the carrier’s liability to you and limit compensation under international conventions. PZ accepts liability as above only if a claim is notified to us in writing no later than one month after your return.
Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. PZ accepts no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to Extraordinary Expeditions Ltd., lost or mislaid luggage, or delays that result from any operational decision of the carrier concerned. PZ accepts no liability for death, injury, or illness that derives from carriage by air or sea.
You must ensure that your travel documents, passports, visas, and vaccination certificates are in order and that you have taken the advice of your GP with regard to inoculations. We refer in particular to our pre-departure information sheet. Extraordinary Expeditions Ltd. will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. Extraordinary Expeditions Ltd. does not accept liability for any advice given of a general nature prior to the holiday commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your holiday. No credit or refund will be given to you should you fail to take up any component of your holiday or if you lose any travel documents. PZ draws your attention to the fact that there are certain inherent risks involved in all of the holidays to Africa that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us, we would be more than happy to provide advice over the telephone or in writing.
Extraordinary Expeditions Ltd. requires clients to purchase travel insurance. We can provide details of a suitable policy. You must purchase either this policy or a policy that offers at least comparable coverage under all sections. We reserve the right to cancel your holiday at any time should such a policy not be taken out by you. Charges outlined in Section 5 will apply.
We comply with all legislation currently applicable to the Data Protection Act. However, should you wish not to receive promotional material from us, please email Info [at] traveldmc.travel.
The above booking terms and conditions, together with all correspondence, form part of your contract with Extraordinary Expeditions Ltd. This contract and any matters arising from it are governed by Tanzanian law and all proceedings shall be within the exclusive jurisdiction of the Courts of Tanzania.
If you have a problem during your holiday, please inform the relevant organizer (camp/hotel manager/safari provider) immediately, and he or she will endeavor to put things right. If your problem cannot be resolved locally, you must send full details to Extraordinary Expeditions Ltd. in writing within 28 days of your return to your home country. If you fail to follow this procedure, we will not accept liability, as we have been deprived of the opportunity to investigate and rectify the problem.